Little Compass RoseCaribbean Compass  December 2001
 
 
 
How To Get A Quick Fix?
Try E-Mail!
by Rod and Jan Tuttle


How do they know? There is some perverse trait of boat systems belonging to a liveaboard cruiser. That trait is the uncanny ability for our systems to select some remote island location to fail - a location where assistance is very limited.
Is it just fantasy to think that competent help for the specific product could become available, wherever you are in the world? It seems that virtually every island now has an internet café. In addition, more and more cruisers are moving to e-mail via SSB radio. We recently received a one-day response from Raymarine concerning troubleshooting a failure in our Autohelm instruments and, in another situation, a response from Flo-jet concerning a source for a specific pump.

Below is a table that contains approximately 300 companies who supply systems, parts, and/or services to the cruising community. The sources for this table are many, primarily a direct-mail campaign that we did and which had excellent responses from manufacturers who are anxious to support their users. We also did a booth-by booth canvassing of the Newport Boat Show, and added our own resources, and information from other cruisers.

Despite all of the checking that we did, the table undoubtedly contains some errors and omissions. If you have suggestions, corrections, or additions please e-mail them to us at WTX9862@sailmail.com and we will amend the table for future publication.
We hope this handy pull-out directory (or the version found at www.caribbeancompass.com) will add positively to your cruising adventures!

MANUFACTURER       E-MAIL, PHONE, FAX

A & B INDUSTRIES INC andy@abimarine.com (707) 765-6200
ACHILLES INFLATABLE CRAFT achilles@hitmark.com (425) 353-7000 (425) 353-5787
ACR info7@acrelectronics.com (954) 981-3333 (305) 983-5087
ADLER BARBOUR philwilliams@kenyonmarine.com (860) 664-4906
AEROFAST TIEDOWNS, NZ aerofast.tiedowns@clear.net.nz (643) 358-8991 (643) 358-8931
ALDEN info@alden.com (508) 366-8851
ALDEN ELECTRONICS glc@impop.bellatlantic.net
ALLIANCE joy@hudsonbayboats.com (954) 462-9333
ALPENGLOW stoeckly@libby.org (406) 889-3586
ALPHA sales@alphamarinesystems.com (800) 257-4225
AMPLE POWER support@ample_power.com (206) 789-0827
ANCOR MARINE sales@ancorproducts.com (707) 792-0312
ANDERSON WINCHES  See Scandvik
ANSS See Curaçao Marine Service
APEX apexinflatable@erols.com (800) 422-5977
AQUA METER See Rule
AQUA SIGNAL CORP aquasig@aol.com (630) 232-6425
AQUALARM aqualarm@incom.net (619) 575-4011
AQUAMARINE INC (360) 376-3091
ATKINS & HOYLE atkinshoyle@dapa.com (416) 596-1818
AUTOPROP sales@autoprop.com (401) 847-7960 (401) 849-0631
AVON MARINE info@avonmarine.com (410) 604-3616 (410) 643-4544
B&G USA bgneusa@compuserve.com (727) 540-0229 (727) 540-0281
BALMAR balmar@balmar.net (360) 629-6100 (360) 629-3210
BARTON MARINE EQUIPMENT barton@imtra.com
BINOCULARS ETC harryg@binocularsetc.com (800) 488-9120
BLUEWATER BOOKS & CHARTS help@bluewaterweb.com (954) 763-6533 (954) 522-2278
BLUEWATER INSURANCE Bluewater@blueh20ins.com
BOMAR POMPANETTE INC Bomar@pompanette.com (603) 826-5781
BOMBARD US  (410) 643-4141 (410) 643-4491
BOSE CORPORATION  (800) 444-2673
BOSTON WHALER INC assist@whaler.com (904) 428-0057
BROADWATER booths@ozemail.com.au 61 2 9736 1633
BRUNTON MARINE  (307) 857-5606 (307) 857-5691
BUSHNELL bushnell@bushnell.com (913) 752 3400
C. PLATH See Weems & Plath
CAFRAMO caframo@caframo.com (519) 534-1080
CANON USA  (732) 521-7000
CAPE HORN capehorn@compuserve.com (800) 227-4676
CARIBE caribe@caribeinflatables.com (305) 253-4822
CAY ELECTRONICS, INC jim@cayelectronics.com (401) 683-3520 (401) 683-3633
CELESTAIRE info@celestaire.com (800) 727-9785
CENTEK INDUSTRIES info@centekindustries.com (912) 228-7653 (912) 228-1270
CETEK BENMAR benmarsa@aol.com (714) 540-5120
CHELSEA  (617) 884-0250 (617) 884-3608
C-LEVEL CLevelinc@aol.com (203) 254-3770
C-MAP/USA  info@c-map.com (508) 477-8010 (508) 477-6168
COMMAR SALES norm@commar.com
COMPASS INDUSTRIES info@compasspromos.com (800) 221-9904
CRUISAIR sales@cruisair.com (804) 746-1313
CRUISING EQUIPMENT ceco@nwlink.com (206) 782-8100
CRUISING SERVICES slfsailors@aol.com (800) 326-1023
CUMMINS wavemaster@cummins.com (843) 745-1615
CURACAO MARINE SERVICE  anss@interneeds.net
DAIWA CORPORATION (562) 802-9589
DANFOSS vagn_helberg@danfoss.com (457) 488-2222
DATAMARINE  salesmktg@sea-dmi.co (425) 771-2182 (425) 771-2650
DAVIS INSTRUMENTS info@davisnet.com (510) 732-9229 (510) 732-9188
DEFENDER orders@Defender.com (860) 701-3400 (860) 701-3424
DETROIT DIESEL chucks@perkinspower.com (312) 592-5000
D.H. WILLIAMS BOAT INSURANCE insure@DHWilliams.com (954) 767-9500 (954) 767-9700
DICKINSON MARINE dmarine@dickinsonmarine.com (604) 525-6444 (604) 525-6417
DOYLE SAILS USA doyle@doylesails.com (781) 639-1490
DOYLE SAILS CARIBBEAN Doyle@caribnet.net
DYER DyerBoats@dyerboats.com (401) 245-3300
E.S. RITCHIE & SONS  (781) 826-5131 (781) 826-7336
EAGLE  (800) 324-0044 (800) 324-4743
EAGLE OPTICS 2120 W Greenview Dr Suite 4, Middleton,WI 53562, USA
EAST PENN MANUF eastpenn@eastpenn-deka.com (610) 682-6361
EDSON INTERNATIONAL info@edsonintl.com (508) 995-9711 (508) 995-5021
ESCAPE SAILBOAT CO  (401) 683-5900
ESPAR inquiries@espar.com (905) 670-0960
EURO MARINE TRADING euromarine@compuserve.com (800) 222-7712
EVINRUDE See OMC International
E-Z KOLD marvin.m@sympatico.ca (613) 393-1122
FARALLON ELECTRONICS garyw@yachtwire.com (415) 331-1924
FATTY KNEES eadltd@banet.net (508) 758-2473
FISCHER PANDA sales@fischerpanda.com (800) 508-6494
FLEX-O-FOLD PROPELLERS amsales@flexofold.com (781) 631-3190 (781) 639-2503
FLOJET CORP ErikLahoy@flojet.itind.com (949) 859-4945
FLOSCAN gofloscan@aol.com (800) 522-3610 (206) 523-4961
FORCE 10 pwindover@force10.com (604) 522-0233 (604) 522-9608
FORD LEHMAN parts@northeastpower.com (888) 329-1899
FORESPAR PRODUCTS CORP sparman@forespar.com (949) 858-8820
FORTRESS info@fortressanchors.com (954) 978-9988
FUJINON, INC  (973) 633-5600 (973) 694-8299
FURLEX SAIL SYSTEMS  (617) 639-0440 (617) 631-7517
FURUNO jtreece@furunous.com (360) 834-9300 (360) 834-9400
FYNSPRAY fynspray@imtra.com (508) 995-7000
GALLEY MAID gmaid@flit.net (407) 848-8696 (407) 848-8872
GARMIN  (800) 800-1020 (913) 397-8282
GLACIER BAY INC info@glacierbay.com (510) 437-9100
GREAT WATER, INC greatwater@compuserve.com (814) 838-0786 (814) 838-8700
GROCO  (410) 712-4242 (410) 712-0160
GRUNERT See Marine Air Systems
HALL RIGGING hallspars@ids.net (401) 253-3964
HAMILTON FERRIS CO hfcopower@aol.com (508) 881-4602
HAMILTON MARINE mail@hamiltonmarine.com (207) 548-6302
HARKEN harken@harken.com (262) 691-3320 (262) 691-3008
HART SYSTEMS, INC  (253) 858-8481 (253) 858-8486
HEART INTERFACE sales@heartinterface.com (253) 872-7225 (253) 872-3412
HEHR AQUALINE sales@hehrpower.com (817) 535-0284
HELLA INC hellafaq@hellausa.com (770) 631-7500
HILD SAILS sailmaker@erols.com (800) 237-4453
HOOD USA hoodri@worldnet.att.net (401) 849-9400
HOOD YACHT SYSTEMS See Seafurl
HOWARD MILLER See Commar Sales
HRO SYSTEMS hrosystems@hrosystems.com (310) 327-2600
HUMMINBIRD  (334) 687-6613 (334) 687-5680
ICOM TECH SUPPORT support@icomamerica.com (425) 454-8155 (425) 454-1509
IDEAL WINDLASS idlwindlas@aol.com (401) 884-2550
IMTRA CORP holly@imtra.com (508) 995-7000
INSTAPURE TELEDYNE sales@acepump.com (888) 242-4500
INTERLUX  www.yachtpaint.com (800) 468-7589
INTERNATIONAL PAINT www.yachtpaint.com (800) INT-RLUX
INTERPHASE comments@interphase-tech.com (831) 477-4944 (831) 957-0609
ISUZU DIESEL, N.A.  (248) 426-4200
ITT JABSCO  (714) 545-8251 (714) 957-0609
JABSCO See ITT Jabsco
JOHNSON OUTBOARDS See OMC International
JOHNSON PUMP johnsonpumpusa@compuserve.com (847) 671-7867
JRC JAPAN RADIO CO sales@jrcamerica (206) 654-5644 (206) 654-7030
JSI jsi@jsisail.com (727) 577-3320
KATO MARINE  (410) 269-1218 (410) 269-5230
KELVIN HUGHES LTD Barry.Morgan@KelvinHughes.co.uk 44 (181) 500-1020
KENYON MARINE, INC philwilliams@kenyonmarine.com (860) 664-4906 (860) 664-4907
KVH info@kvh.com (401) 847-3327
LEE SAILS NORTHEAST leesailsne@aol.com (516) 654-8008
LEICA sales@leica-gps.com (310) 791-5300 (310) 791-6108
LESTEK  Altsupport@aol.com (877) 605-7050
LEWMAR info@lewmar.com (203) 458-6200 (203) 453-5669
LIGHTHOUSE MANUFACTURING info@lighthouse-mfg-usa.com (909) 683-5078
LISTER-PETTER lpinfo@lister-petter.com (913) 764-3512
LOFRANS lofrans@imtra.com (508) 995-7000
LOWRANCE  (800) 324-0044 (918) 234-1707
MACK BORING pdonovan@mackboring.com (508) 946-9200 (508) 946-0779
MACK SAILS macksails@aol.com (561) 283-2306
MAGELLAN SYSTEMS CORP  (909) 394-5000
MAGMA PRODUCTS, INC magma@aol.com (562) 627-0500 (562) 627-0550
MAPTECH sales@maptech.com (978) 933-3000 (978) 933-3030
MARINE AIR SYSTEMS INC sales@tmenviro-fl.com (954) 973-2477
MARINE DEVELOPMENT  (804) 746-1313 (804) 746-7248
MARINETICS marinetics@marinetics.com (714) 646-8889
MARISAFE, INC  (866) 383-1888 (966) 214-1400
MARTEC martec-props@worldnet.att.net (562) 435-4494 (562) 435-7846
MAST-MATE webmaster@mastmate.com (800) 548-0436
MAX PROP  see PYI kobrien@pyiinc.com
MAXWELL WINCHES INC  (949) 631-2634 (949) 631-2846
MEDICAL SEA PAK  (800) 832-6054 (716) 266-3136
MERCURY MARINE  (920) 929-5040
MICROLOGIC mlcustserv@micrologicnav.com (818) 998-1216
MORSE CONTROL SYSTEMS  (216) 653-7701 (216) 653-7799
MOTOROLA rpd.dealer@mot.com (800) 448-6686
NAUTICAL SOFTWARE  (503) 579-1414 (503) 579-1304
NAUTICAL TECHNOLOGIES support@thecapn.com (207) 942-4751 (207) 941-1672
NAUTICKOLD bruce@nautic-kold.com (954) 523-6182
NEIL PRYDE SAILS neilpryde@hknet.com (904) 871-6221
NEWMAR sales@newmarpower.com (714) 751-0488 (714) 957-1621
NEXUS MARINE  See Brunton
NISSAN MARINE  (972) 323-6003 (972) 323-5277
NOBELTEC info@nobeltec.com (800) 495-6279 (425) 391-9181
NORCOLD sbarker@norcold.com (937) 498-6710
NORTH SAILS  chuck@sales.northsails.com (787) 863-3761
NORTHERN LIGHTS ade@northern-lights.com (206) 789-3880
NORTHSTAR lou.rota@northstarmc.com (978) 897-6600  (978) 897-7241
OMC INTERNATIONAL GROUP info@omc-online.com (847) 689-6200
OMNI info@envirotechproducts.com (877) 420-9273
ONAN CORP pgamail@notesbridge.cummins.com (612) 574-5000
ORIGO icmmktg@gte.net (941) 355-4488
PACE EDWARDS CO  (360) 736-9991
PACTOR II MODEM See Farallon Electronics
PANELTRONICS, INC sales@paneltronics.com (305) 823-9777 (305) 824-0805
PAR See ITT Jabsco
PATHFINDER pathfindr@pathfindermarine.com (514) 695-6676
PENN FISHING TACKLE MFG  (215) 229-9415 (215) 223-3017
PERKINS DIESEL See Detroit Diesel
PERKO  (305) 621-7525 (305) 620-9978
PIONEER RESEARCH info@pioneer-research.com (856) 866-9191 (856) 866-8615
PLASTIMO info@plastimo.com (941) 360-1888 (866) 214-1400
PLATH [R.C. PLATH] rcplathco@uswest.net (503) 777-2441
PORTA-BOTE info@porta-bote.com (650) 961-5334
POWERWINCH (800) 243-3097 (513) 367-3937
PRESTOLITE ELECTRIC info@prestolite.com (800) 995-9988
PROFESSIONAL MARINER  (805) 644 1886 (805) 644-1895
PROFURL, INC profurl@worldnet.att.net (954) 760-9511 (954) 763-8790
PUR WATERMAKERS capnjane@msn.com (561) 659-5047
PYI pyi@pyiinc.com (425) 355-3669 (425) 355-3661
QUANTUM SAILS quantum@quantumsales.com (410) 268-1161
QUESTUS See Hood Yacht Systems
RACOR kedge@perker.com (209) 521-7860
RADIO HOLLAND RHHouston@radiohollandusa.com (713) 943-3325
RADIO SHACK tmagoul@tandy.com (800) 843-7422
RARITAN ENGINEERING raritaneng@aol.com (609) 825-4900 (609) 825-4409
RAYMARINE CO techsupport@raymarine.com (800) 539-5539 (603) 634-4756
RICH BEERS richbeers@richbeersmarine.com (954) 764-6192
RIG-RITE hyde@rigrite.com (401) 739-1140
RITCHIE, E.S. sales@ritchienavigation.com (781) 826-5131 (781) 826-7336
ROLEEZ WHEELS, INC sales@roleez.com (804) 461-1122 (804) 461-0383
ROLLS BATTERY ENGINEERING bosbat@mediaone.net  (978) 744-4447 (978) 744-4454
ROSS ENGINEERING larry@rossdsc.com (727) 536-1226
ROTOSTAY, UK rotostay@euphony.net  44 1243 788912
RULE INDUSTRIES [see also ITT] maria_noble@fluids.ittind.com (978) 281-0573 (978) 281-4320
SAILING SERVICES, INC brooks@sailingservices.com (305) 758-1074 (305) 754-0257
SAILMAIL sysops@sailmail.com
SAILOMAT USA info@sailomat.com (858) 454-6191
SAILPROP boatpropulsion@t-online.de
SCANDVIK  russ@scandvik.com (561) 567-2877 (561) 567-9113
SCANMAR scanmar@selfsteer.com (888) 946-3826
SCHAEFER MARINE sales@schaefermarine.com (508) 995-9511 (508) 995-4882
SCHATTAUER tiogaiv@aol.com (206) 783-2400
SCHURR SAILS schurr@schurrsails.com (850) 438-9354
SCOTTY USA  (800) 645-9119 (925) 825-8591
SEA  (206) 771-2182 (206) 771-2650
SEA [Datamarine] salesmktg@sea-dmi.com (425) 771-2182
SEA AIR LAND TECH saltmail@aol.com (305) 289-1150
SEA FROST sales@seafrost.com (603) 868-5720
SEA RECOVERY CORP searecovery@searecovery.com (310) 327-4000
SEA TECH SYSTEMS navcom@sea-tech.com (800) 444-2581
SEAFURL seafurl@aol.com
SEAGULL info@generalecology.com (610) 363-7900
SEALAND TECHNOLOGY INC seeland@sealandtechnology.com (330) 496-3211
SEAWARD PRODUCTS  (562) 699-7997
SEE WATER seewater@koan.com (909) 766-4370
SELDEN MAST, INC info@seldenus.com (843) 760-6278 (843) 760-1220
SEN-DUR PRODUCTS, INC  (800) 394-5112 (954) 968-7213
SENTRY BATTERY CHARGERS sales@tmenviro-va.com
SERENGETI EYEWEAR, INC H2Optix@Serengeti-eyewear.com (800) 525-4001 (941) 359-3598
SEVYLOR USA, INC  (323) 727-6013  (323) 726-0481
SGC INC sgc@sgcworld.com (425) 746-6310 (206) 746-6384
SHAKESPEARE  (803) 276-5504 (803) 276-8940
SHORE SAILS billshore@shoresails.com (401) 849-7700
SHURFLO customer_service@shurflo.com (714) 554-7709
SIEMENS SOLAR INDUSTRIES  (805) 482-6800
SIGNET MARINE  (310) 320-4349
SILVA (Sweden) info@silva.se (468) 623-4300
SIMPSON LAWRENCE info@simpson-lawrence-usa.com (941) 746-7166
SIMRAD ROBERTSON, INC  (425) 778-8821 (425) 771-7211
SIMRAD, USA  (425) 778-8821 (425) 771-7211
SI-TEX MARINE ELECTRONICS customerservice@si-tex.com (727) 576-5734 (727) 576-5547
SK WATERMAKERS info@skwatermakers.com (561) 489-0852
SOBSTAD CORP pconrad@sobstad.com (706) 453-2507
SPADE info@spade-anchor.com
SPECTRA WATERMAKERS bill@spectrawatermakers.com (415) 332-3780 (415) 332-8527
STA-LOK TERMINALS, LTD See Sailing Services, Inc
STANDARD  (800) 366-8431 (800) 552-6813
STANDARD HORIZON MARINE marinetech@yaesuusa.com (310) 532-5300
STATPOWER customerservice@statpower.com (604) 420-1585
STEINER BINOCULARS See Pioneer Research
SUPER MAX maxskimr@bkbank.com (800) 824-0355
SURRETT (Canada) sales@rollsbattery.com  (800) 681-9914
SUUNTO suunto@ix.netcom.com (760) 931-6788 (760) 931-9875
SWIFT swift1@tiac.net (617) 436-2960
SWITLIK PARACHUTE CO sjaekel@switlik.com (609) 587-3300 (609) 586-6647
SWOFFER swoffer@swoffer.com (206) 575-0160
TASCO tasco@ici.net (508) 823-0786
TECHNAUTICS technautics@aol.com (949) 645-3861
TEVA FOOTWEAR  (800) 367-8382
THIN-LITE CORP thinlite@thinlite.com (805) 987-5021
TINKER yachtsrv@total.net (514) 697-6952
TODD ENTERPRISES (401) 467-2750
TRACE ENGINEERING inverters@traceengineering.com (360) 435-8826
TRILLIUM WINDMILLS go4wind@trilliumwindmills.com (800) 787-8470
TRINKA trinka@sunet.net  (561) 567-4612
TRIPP-LITE  info@tripplite.com
TROJAN BATTERY CO  (562) 946-8381
TUNDRA REFRIGERATION sales@tmenviro-va.com
UK SAILMAKERS ukmiami@uksailmakers.com (800) 253-2002
U-LINE sales@u-line.com (414) 354-0300  (414) 354-7905
ULLMAN ullman@ullmansails.com (949) 675-6970
UNIDEN cservice@uniden.com (800) 586-0409
UNI-SOLAR unisolarinfor@avonic.com (248) 362-4170
VARIGUS INTL varigus@erols.com (410) 252-3026
VDO MARINE DIVISION crocha@vdo.com (540) 678-2238
VERNAY PRODUCTS See Centek Industries
VIKING us@viking-life.com (305) 374-5115
VILLAGE MARINE TEC sales@villagemarine.com (310) 516-9911 (310) 538-3048
VOLVO PENTA AMERICA  (757) 436-2800
VOYAGERS mailboat@vmfs.com (800) 860-9256
WALKER MARINE, UK  sales@walkermarine.com 44 (0) 121 622 4475
WANDERER'S SEATTLE wanderers1909@msn.com (800) 441-5675
WEEMS & PLATH sales@weems-plath.com (410) 263-6700
WEST MARINE INTL CATALOG SALES catintl@westmarine.com (831) 761-4800  (831) 761-4020
WESTERBEKE wtbk@aol.com (508) 823-7677 (508) 884-9688
W-H AUTOPILOTS pilotwhale@worldnet.att.net (206) 780-2175
WHALE usasales@whalepumps.com (866) WhaleWS
WICHARD, INC info@wichard-usa.com (800) 852-7084 (401) 683-5077
WILCOX-CRITTENDEN wilcox@uconect.net (860) 447-1077 (860) 447-1170
WINDPILOT windpilot@compuserve.com (727) 319-8017
WINSLOW rafts@winslowliferaft.com (800) 838-3012
XINTEX fireboy@fireboy-xintex.com (616) 454-8337
YANMAR DIESEL AMERICA See Mack Boring
ZODIAC info@zodiac.com (410) 643-4141 (410) 643-4491
 
 
 


 
 
     
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